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Alabama Gas Company
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Alabama Gas Co., a
major utility providing gas service to the city of
Birmingham AL, has approximately 500,000 gas
customers. Until last year the service record
department was a manual paper-based system. All of
the service records were stored on paper in a large
file system. Personnel were required to pull
specific customer information daily and return it to
the proper files after service was performed. This
process was very labor-intensive and often resulted
in lost and misfiled paperwork.
CIMSgts designed a
solution by integrating a Document Management system
that would meet the requirements of
the Alabama Gas Company and work within their
present organization without having to change any of
their business processes The system provided a high
volume image scanning front end system that was
integrated with a document management database
application.
With the new imaging
and document management system that CIMSgts
implemented, all information is now stored on hard
drives and can be accessed from any authorized
network user. This
has made all of the customer information files
instantly available for the service reps and
virtually eliminated the possibility of having lost
or misplaced files.
CIMSgts provided the
total system integration of the solution; handled
the backfile conversion of all existing files; and
did training for this customer to ensure that the
system would be up and running as quickly as
possible.
High-end scanners,
Intertech's DocuPACT Document Management application
and the Ascent Capture scanning S/W from
Kofax were used to create the completely integrated
system that gives the Alabama Gas Company users
access to all of their customer file information.
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Corporation