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ActionWorks Metro
Product Overview
ActionWorks® Metro is an e-process application
platform. For the CIO or senior business executive who
must rapidly automate and continuously improve the business
processes that drive e-commerce initiatives, Metro empowers
you to own the total customer relationship by enabling
impeccable customer interactions and by managing resolutions
across enterprise boundaries.
Unlike workflow systems or enterprise applications
that control static, routine processes, Metro provides
a closed-loop, customer-centric, business interaction
model that supports dynamic, adaptive processes which
enable you to acquire, service and satisfy customers
online.
The ActionWorks® Metro software suite provides
the fastest-time-to-solution for organizations automating
customer interaction and resolution processes.
The ActionWorks® Metro suite includes:
- ActionWorks® Metro, an application server and
web-based work management environment
- ActionWorks® Process Builder, a process mapping
and application development tool
- ActionWorks® Software Developer's Kit, an open
set of process APIs
Own the Total Customer Experience
The promise of e-commerce, reaching and transacting
with customers directly online, is appealing. Yet, for
providers of custom products and services every online
customer transaction is preceded and succeeded by many
customer interactions. These interactions, and how impeccably
you manage them, are the key to owning the total customer
experience and building lasting customer relationships.
ActionWorks® Metro is the first e-process application
server designed to manage online business interactions.
The Fastest Time to Solution
With ActionWorks® Metro you can design, deploy
and manage business processes online. The latest Metro
release promises to be the fastest time to solution
for e-business. Many new features are designed to enable
you to rapidly develop complete e-process solutions
that range from administrative to strategic, or that
encompass core mission-critical processes in specific
industries.
Benefits
Close the Loop for Customer Satisfaction
Metro applications are based on a unique Business InterAction
(BIA) model that builds customer satisfaction into every
process. You develop Metro applications with the ActionWorks®
Process Builder. First, design the process map, including
the rules, roles, data and forms; then, generate the
application and install it on the Metro server. Your
business process is now online. Each and every step
of your online process is based on the closed-loop,
customer-centric BIA model. And because Metro applications
are generated directly from the process map, you ensure
that your online operations are aligned with your business
goals.
Speed Development for Rapid Payback
Your business moves at Internet speed and your e-processes
must too. The Metro suite includes the ActionWorks®
Process Builder, which provides rapid application services
that dramatically speed design and development and results
in the fastest time to solution for e-business. Process
Builder offers process design, application design, web
interface design and automatic code generation in a
single integrated "component assembly" environment.
Open Platform for Agility and Scalability
Open application architecture is a key Metro advantage.
Metro's open application platform enables you to develop
e-process solutions that integrate and support an exceptional
range of technologies, applications and industry standards.
For example, with Metro you can automate inter-enterprise
supply chain processes or intra-enterprise human resource
processes that integrate with ERP systems such as SAP
or PeopleSoft. Metro's open application platform leverages
your IT investment and provides you with the flexibility
to extend your applications as business needs change.
Native Web-Centric Architecture for Optimized Deployment
Metro has a native web-centric, distributed network
architecture that enables you to optimize the deployment
of your processes to support organizational growth and
change. When business processes, users and roles are
distributed across the enterprise on multiple servers,
complexity increases exponentially, creating opportunities
for transaction collisions, conflicting commitments
and data corruption. Metro is unique in having built-in
Business Process Integrity features that perform simultaneous
updates to multiple servers, execute changes across
all affected work and perform transaction rollbacks
where necessary. |
