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Alabama Gas Corporation
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Alabama Gas Co., a major utility
providing gas service to the city of Birmingham AL, has
approximately 500,000 gas customers. Until last year the
service record department was a paper-based system. All
of the service records were stored on paper in a large
manual file system. Personnel were required to pull
specific customer information daily and return to the
proper files after service was performed. This process
was very labor-intensive and often resulted in lost and
misfiled paperwork.
With the new imaging and document management system
that CIMSgts implemented, all information is now
stored on hard drives and can be accessed from any
authorized network user. High-end scanners, Intertech's
DocuPACT, and Cardiff's TELEform were used to create a
completely integrated system of information management.
CIMSgts provided total system integration,
backfile conversion, and training for this customer.
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Corporation